Trusted by 5,000+ call centers worldwide

The Complete Cloud Dialer & CRM Platform

OmniDial combines powerful predictive dialing, integrated CRM, call recording, AI analytics, and real-time monitoring in one unified platform. Everything your call center needs to succeed.

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  • No credit card required

  • 14-day free trial

  • Cancel anytime

OmniDial Dashboard

5K+

Call Centers

500M+

Calls Processed

99.9%

Uptime SLA

45%

Avg. Productivity Gain

Powerful Cloud Dialer Features

Everything you need for outbound and inbound calling

Predictive Dialer

AI-powered predictive algorithms maximize agent talk time by dialing multiple numbers and connecting only answered calls. Boost productivity by up to 300%.

Power Dialer

Automatically dial through your contact list one at a time. Perfect for sales teams who want to personalize every call while maintaining efficiency.

Preview Dialer

Review contact information before dialing. Agents see full details and can decide whether to call, skip, or schedule for later.

Click-to-Call

Dial directly from your CRM with one click. Automatically log calls, pop contact screens, and track all interactions seamlessly.

Local Presence

Increase answer rates by up to 400% with local caller ID matching. Display phone numbers from your prospect's area code automatically.

DNC Management

Stay compliant with built-in Do Not Call list management. Automatic scrubbing against federal, state, and custom DNC lists.

Integrated CRM Built For Call Centers

Manage contacts, track opportunities, and close more deals

Contact Management

Complete 360° Customer View

Every interaction, note, call recording, email, and SMS in one unified timeline. Import contacts from CSV, dedupe automatically, and enrich with custom fields.

  • Unlimited contacts & companies

  • Custom fields & tags

  • Smart lists & filters

  • Activity timeline

contact-management
pipeline-management
Sales Pipeline

Visual Pipeline Management

Drag-and-drop Kanban boards for your sales pipeline. Track opportunities, forecast revenue, and never miss a follow-up with automated reminders and tasks.

  • Multiple pipelines

  • Custom stages

  • Revenue forecasting

  • Automated workflows

Support Tickets

Built-In Helpdesk & Ticketing

Handle support requests directly from your CRM. Track SLAs, assign tickets, manage priorities, and maintain full conversation history.

  • Ticket assignment & routing

  • SLA tracking

  • Email integration

  • Knowledge base

ticketing-system

Enterprise-Grade Telephony

WebRTC softphone, IVR, call recording, and advanced routing

WebRTC Softphone

Make/receive calls directly from your browser. No hardware, no downloads. Works on any device.

IVR Builder

Drag-and-drop IVR designer. Create complex call flows with menus, routing, and integrations.

Call Recording

Automatic call recording with secure storage, playback, sharing, and AI transcription.

Queue Management

Skills-based routing, priority queues, real-time monitoring, and SLA tracking.

Call Transfer

Blind, attended, and warm transfers. Conference calls with up to 10 participants.

Supervisor Tools

Listen, whisper, and barge into live calls. Real-time wallboard with agent status.

SMS & WhatsApp

Send/receive SMS and WhatsApp messages. Automate follow-ups and reminders.

Voicemail

Custom voicemail greetings, voicemail-to-email, and voicemail transcription.

Real-Time Analytics & Reporting

Track performance, optimize campaigns, and make data-driven decisions

Agent Performance

Track dials, connects, talk time, dispositions, and conversions. Identify top performers and coaching opportunities.

Campaign Analytics

Monitor contact rates, conversion funnels, ROI, and cost per acquisition across all campaigns in real-time.

AI Insights

Automatic call transcription, sentiment analysis, keyword tracking, and talk-to-listen ratio analysis.

Built For Your Industry

Tailored solutions for every use case

Call Centers

Scale operations with predictive dialing, queue management, and real-time monitoring for inbound and outbound teams.

Sales Teams

Close more deals with power dialing, local presence, pipeline management, and automated follow-ups.

Support Teams

Deliver exceptional service with ticket management, SLA tracking, and integrated helpdesk features.

Integrates With Your Stack

Connect OmniDial with your favorite tools

View All Integrations

Trusted by Industry Leaders

See what our customers are saying

"OmniDial transformed our operations. The predictive dialer increased our connect rate by 300% and the integrated CRM means no more switching between tools."

JM
Jennifer Martinez

VP Operations, TechSales Inc.

"The real-time analytics and AI transcription features are game-changers. We've reduced QA time by 80% and improved agent performance dramatically."

RW
Robert Williams

Call Center Director, Support Pro

"Best investment we've made. The local presence feature alone increased our answer rates by 400%. Setup was easy and support is outstanding."

SK
Sarah Kim

CEO, LeadGen Solutions

Flexible Pricing Plans

Start with a 14-day free trial. No credit card required.

Starter
$ 79 / user/month

Perfect for small teams

  • Power & preview dialer

  • 1,000 minutes/user/month

  • WebRTC softphone

  • CRM & contact management

  • Call recording (30 days)

  • Basic analytics

  • Email support

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Most Popular
Professional
$ 149 / user/month

For growing call centers

  • Predictive dialer

  • 5,000 minutes/user/month

  • Local presence

  • IVR & call routing

  • AI transcription

  • Call recording (unlimited)

  • Advanced analytics

  • Priority support

  • API access

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Enterprise

Custom Pricing

For large organizations

  • Unlimited minutes

  • White-label options

  • Dedicated infrastructure

  • Custom integrations

  • SSO & SAML

  • Dedicated account manager

  • 24/7 phone support

  • SLA guarantee

  • Custom training

Contact Sales

All plans include 14-day free trial • No credit card required • Cancel anytime

Frequently Asked Questions

Everything you need to know about OmniDial CRM

OmniDial CRM is an all-in-one cloud-based platform that combines a powerful auto-dialer with a full-featured CRM system. It includes predictive/power/preview dialing, WebRTC softphone, IVR builder, call recording, AI transcription, contact management, sales pipeline, ticketing, and advanced analytics—all in one unified platform.

No! OmniDial is 100% cloud-based. Our WebRTC softphone works directly in your browser—no downloads, no hardware, no phone lines needed. Just log in and start calling from any device with an internet connection. You can also integrate your existing SIP trunks or VoIP providers.

Our predictive dialer uses AI algorithms to dial multiple numbers simultaneously based on agent availability, historical answer rates, and real-time metrics. When a call is answered, it's instantly connected to an available agent. This maximizes talk time and can increase productivity by up to 300%.

Yes. OmniDial includes built-in DNC (Do Not Call) list management, automatic scrubbing against federal and state lists, timezone-aware dialing, quiet hours enforcement, and call recording consent tracking. We provide the tools you need to stay compliant—it's your responsibility to use them properly.

Absolutely! We support CSV imports for contacts, companies, and leads with automatic deduplication. We also offer API access and can assist with bulk migrations from other CRMs. Our Professional and Enterprise plans include migration support from our team.

Your 14-day free trial includes full access to all Professional plan features: predictive dialer, CRM, IVR, call recording, AI transcription, and advanced analytics. You get 500 free minutes to test everything. No credit card required to start.

Yes! All plans include personalized onboarding and training. We'll help you set up campaigns, configure your IVR, train your team, and ensure you're successful. Professional plans get priority support, and Enterprise customers receive a dedicated account manager and 24/7 phone support.

Ready to Transform Your Call Center?

Join 5,000+ call centers using OmniDial to increase productivity, improve conversions, and delight customers.

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✓ 14-day free trial ✓ No credit card required ✓ Cancel anytime